Terms and Conditions

These Terms and Conditions govern your use of ZProxies, including the website, dashboard, account balance, invoices, proxy orders, support tools, API, and related services. By creating an account, adding funds, placing an order, renewing an order, or using any proxy service, you agree to these terms, our Acceptable Use Policy, Refund Policy, Fair Usage Policy, and Privacy Policy.

If you do not agree with these terms, do not create an account, add funds, place orders, or use the service.

1. Service Description

ZProxies provides IPv6 datacenter proxy access for lawful business and technical use cases, including monitoring, quality assurance, SEO checks, ad verification, market research, and application connectivity testing. Proxy availability depends on location, server capacity, upstream providers, routing, and network conditions.

Some locations may be available for instant setup. Other locations may require scheduled setup. When a location or quantity is not immediately available, the order may be marked as setup or pending setup so staff can add capacity or complete provisioning.

We provide proxy connectivity and dashboard controls. We do not guarantee access to any specific third-party website, app, marketplace, account system, platform, endpoint, route, speed, reputation score, or business result.

2. Account Requirements

You must be able to enter a binding agreement, provide accurate account information, and keep your login credentials secure. You are responsible for activity performed through your account, API key, proxy credentials, and whitelisted IP addresses. You must notify us promptly if you suspect unauthorized access.

You may not use ZProxies where prohibited by law, sanctions, export restrictions, or payment-provider rules. We may restrict accounts that create legal, payment, security, or abuse risk.

You may not resell, share, transfer, or expose your account, API keys, proxy credentials, or assigned resources in a way that creates abuse, payment, support, or security risk unless we expressly approve it.

We may restrict, suspend, terminate, or refuse service to accounts that violate these terms, create payment risk, abuse the service, overload the platform, submit false information, evade restrictions, or attempt to bypass platform controls.

3. Account Balance and Payments

ZProxies uses an account-balance model. Customers add funds to their account using the payment methods shown in the dashboard. Proxy order invoices are then paid from account balance.

External payment providers are used for adding funds only. A payment is not considered available balance until it is confirmed by the payment provider and recorded by ZProxies. Pending, failed, reversed, disputed, high-risk, or unconfirmed payments may not be credited or may be removed from balance.

Account balance is prepaid service credit, not a bank account, stored-value card, or cash equivalent. It has no cash value outside the platform except where a refund is approved under our Refund Policy. Provider fees, network fees, currency conversion differences, and chargeback costs may be deducted where allowed.

4. Orders, Setup, and Delivery

When you place a proxy order, the dashboard creates an order and invoice. After the invoice is paid from account balance, the system attempts to provision the order. If provisioning succeeds, the order becomes active and proxy access details are available in your dashboard.

If automatic provisioning fails or capacity is not immediately available, the invoice may remain paid while the order stays in setup. This means staff must review, add capacity, retry provisioning, or otherwise complete the order. This state is not a failed payment; it is a setup state for a paid order.

We may replace, rotate, move, release, suspend, or reassign proxy resources when needed for abuse handling, network stability, provider requirements, maintenance, failed setup recovery, or service integrity. Where possible, we will preserve the purchased quantity and remaining term or provide an appropriate account credit under our Refund Policy.

5. Renewals and Expiration

Orders are active for the duration selected at checkout or renewal. You are responsible for renewing orders before they expire. Expired, suspended, or released orders may stop working and may lose assigned proxy resources.

Renewal availability depends on account balance, order status, server availability, abuse status, supported locations, pricing, and platform rules at the time of renewal. We do not guarantee that the same proxy IPs, locations, routes, or pricing will remain available after expiration.

6. Acceptable Use

You may use ZProxies only for lawful, authorized, and compliant purposes. You may not use the service for spam, phishing, credential attacks, account takeover attempts, malware, denial-of-service activity, payment fraud, abuse of third-party services, illegal content, harassment, or activity that violates applicable law.

You are responsible for respecting third-party terms, rate limits, robots policies where applicable, authorization requirements, and legal restrictions that apply to your activity. We are not responsible for your scripts, targets, accounts, campaigns, data collection methods, or third-party consequences.

ZProxies may investigate abuse reports and may block traffic, rate-limit, suspend, release orders, preserve logs, refuse renewals, or terminate accounts to protect the platform, customers, providers, payment processors, and third parties.

7. Proxy Access and Security

Proxy access may be controlled by username/password authentication, IP whitelist, or other dashboard settings. You are responsible for keeping proxy credentials private and for maintaining accurate whitelist entries. Sharing access in a way that causes abuse, payment risk, or policy violations may result in suspension.

You are responsible for securing the systems that connect to ZProxies. We are not responsible for unauthorized use caused by leaked credentials, weak device security, shared dashboards, exposed API keys, or incorrect whitelist configuration.

8. Refunds and Chargebacks

Refunds are handled under our Refund Policy. Please contact support before opening a chargeback so we can review technical issues, failed setup, duplicate payments, or billing mistakes.

Chargebacks, payment disputes, suspected fraud, payment-provider warnings, or disputed identity may lead to immediate account restrictions, order suspension, balance hold, or refusal of future service while the issue is reviewed.

9. Service Changes and Availability

We may update pricing, supported locations, server capacity, payment methods, product limits, security controls, and dashboard features over time. We work to keep the service available, but we do not guarantee uninterrupted access, specific routes, specific speeds, IP reputation, compatibility with third-party targets, or permanent availability of a given location, server, subnet, or proxy IP.

10. Limitation of Liability

The service is provided as-is and as available. To the maximum extent allowed by law, ZProxies is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, goodwill, accounts, rankings, campaigns, payment ability, or access to third-party services.

To the maximum extent allowed by law, our total liability for any claim is limited to the amount you paid to ZProxies for the affected order during the current service term.

Your use of proxies is your responsibility. You agree to indemnify and hold ZProxies harmless from claims, losses, damages, costs, fines, chargebacks, provider complaints, and expenses arising from your use of the service or violation of these terms.

11. Updates to These Terms

We may update these terms from time to time. The updated version will be posted on this page. Continued use of the service after changes are posted means you accept the updated terms.

12. Contact

Questions about these terms or your account can be sent through the support ticket system or the Contact page.