Refund Policy

ZProxies uses a prepaid account-balance model. External payment methods add funds to your account. Proxy order invoices are paid from your account balance.

When We Review Refunds

Contact support if there is a duplicate payment, billing mistake, failed setup, non-working proxy connectivity, or another technical issue caused by ZProxies. We may fix the issue, replace access, credit account balance, or approve a refund depending on the case.

Setup-Pending Orders

Some locations or quantities may require admin setup. A paid invoice with an order in setup is not automatically a failed order. Staff may add capacity, retry provisioning, replace the order, credit the account, or refund if we cannot reasonably deliver the service.

What Is Not Covered

We do not guarantee that proxies will work with every third-party website, bot, app, marketplace, or account system. Third-party blocks, bans, rate limits, bot failures, or target-site restrictions are not by themselves grounds for a refund if the proxies are otherwise connectable and delivered as described.

Account Balance Refunds

Approved refunds may be issued to account balance or to the original payment method, depending on payment method, provider limits, risk review, and accounting requirements. Provider fees, crypto network fees, and exchange-rate differences may not be refundable.

Abuse and Policy Violations

Accounts or orders suspended for spam, phishing, credential attacks, payment fraud, malware, denial-of-service activity, illegal activity, or other Acceptable Use Policy violations may be ineligible for refund or credit.

Chargebacks

Please contact support before opening a chargeback so we can investigate and fix billing or technical issues. Chargebacks, payment reversals, suspected fraud, or payment-provider warnings may lead to account restrictions while reviewed.

How To Request Review

Open a support ticket with the invoice ID, order ID if applicable, payment method, issue description, and any useful screenshots or test details. We will review the records and reply with the available resolution.

This Refund Policy is subject to our full Terms and Conditions.